Good Service from LAZADA

[urleft]

I was about to make a 2000+ baht order with Lazada, but there is a 117 baht "minimum order fee".  What is that about and how can we get around it?   

I made a 200 baht order from Lazada a month ago, and there was no minimum order fee.

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I got a response from Lazada, they said minimum order fees were based on:


    In Metro areas - 39 THB order fee for orders below 299 99 THB
    In Non-Metro areas - 39 THB fee for orders below 299 99 THB
    Remote areas - 39 THB fee for orders below 1,999 99 THB
    Imported Items - No shipping fees
    For Watsons Official Store - 49 THB order fee for orders below 499 THB for all areas


Not sure how my 2000 baht order fits into that, or how did the arrive at 117 baht minimum.  Here is the email they sent:

Dear Valued Customer,

Warm greeting from LAZADA, Effortless shopping!

Thank you for trusting and shopping with us.

First and foremost, we would like to apologize for your inconvenience.

Regarding to your question, we have attached a link regarding shipping fees http://www.lazada.co.th/helpcenter/shipping-delivery/?spm=a2o4m.home.0.0.D2udVM#answer-faq-shippingfee-ans, hope the link helps.

Should you need further assistance please reply this e-mail.

[Tassie]

Looks like they multiplied 39 baht by 3 and got 117 baht.
Regards

[urleft]

Looks like they multiplied 39 baht by 3 and got 117 baht.
Regards

Yes, figured out the issue that Lazada does not use the order total to develop the shipping costs, they do it by item.  So the had some good prices on wooden spoons, there was a 39 baht shipping fee with that item:

https://www.lazada.co.th/fofo-23-1115676.html?spm=a2o4l.customer.0.0.03mfH1

So there were three such items which is the 117 baht.  Easy fix was just to delete as I didn't need those anyway. 

[davureborn]

Strange, I have an item for ฿189.- on my wish list and there is the remark 'no delivery fee'. I seem to remember that the first time ordered, I was tols that a minimum order of ฿2000.- was required in order to avoid delivery fee, haven't seen that since. I also oreder two items in order to bring the total above  ฿2000.- and they were delivered separately, no delivery charge. maybe first time customer?

[urleft]

No, I've been using them pretty regularly.  This was the 1st time I saw additional charges which got me questioning the charge. So it was really 3 separate shipping charges.  The 2000 baht minimum did not apply.  As I said I just deleted those 3 items and the charges went away, no problem as I really didn't need them anyway. 

[Freddy]

I use Lazada quite a lot and to date have always been happy with product and service.

For those on Facebook - of late I have noticed more and more Thai businesses using Facebook as a selling platform. Much of it is gimmick/rubbish products but in amongst it are some real good deals. I've bought a number of what I call throw away tools from various wholesalers at incredibly low prices. Example, a Japanese made heavy duty 800 watt rotary hammer drill for 1,470 baht with attachments, interchanging chucks and hard case.
I get things like this as a nice/handy to have for occasional use. It won't stand up to regular and constant use I suspect but for the small DIY job it's perfect.
I also got a Japanese 30Litre air compressor, 9m hose and air gun set for 2,700. Again, it may not hold up under prolonged use but for the occasional nail/staple gun etc use its perfect and saves the scratching around to borrow or rent one.

Both these items were pay on delivery shipped through Kerry and to date both work fine.