Wrong fuel in Buriram Gas station.

[boloa]

Would you have that attitude with a doctor/surgeon or chemist, Boloa?

What a stupid statement....I'm talking about an low paid ( probable under educated ) gas  pump attendant who put wrong fuel in a car( He or she may have mis-heard what was said ) and the fuel was replaced by the Garage . Lucky enough for Admin to have the brains to replace the fuel filter so no damage was done.The point I am making is ....It is Thai style for the better off Thais not to demand small amounts of compensation for small items like a 300 baht fuel filter as they would lose face and deemed to be not as well off as they seem to be.
I'm sure the Attendant didn't do this on purpose and has learnt a valuable lesson 

[Prakhonchai Nick]

In the west, responsibility would be borne by the garage operator. Clearly inadequate training of staff caused the problem.

[boloa]

In the west, responsibility would be borne by the garage operator. Clearly inadequate training of staff caused the problem.

Very true Nick, the only point I was trying to make is we are not in the west and the only person to really suffer is the poor young untrained assistant ( Not a highly trained Doctor or Pharmacist... Dave)  by having her/his  wages stopped. How many members would go back for £6 knowing it would come out of his/her pocket    

[Admin]

To make things clear... 

I lost something like 8-10 liters because they 'miscalculated' it when they had to fill the tank up again (Maybe to compensate on the mechanic guy call to the station) but I said nothing just to keep things cool so that's another 250~ Baht I lost in this process.
+I lost 2 valuable hours I planned to do something else that day and had to delay it for the day later.
+I had to waste another 1 hour in the garage for the fuel filter replacement.

To add on that, I lost alot of money here in Thailand on various 'mistakes', 'misunderstandings' and basically just because I am farang so I don't think I should be OVER 'jai dee' when it comes on me again and again.

Sometimes you just have to stand for your right and money! 

[boloa]

So will you be getting out your car to check in future. 

I have not driven in the UK for 10 years now but I am sure 99.5% of all garages were self -service back then ,it seemed  odd at first when I first came to Thailand to see 4-6 Attendants at each garage. I have never put the wrong fuel in any of the cars I have owned,maybe they should start a self-service here,It would be a great laugh  watching  the Thais trying to figure out how the pumps work   

[nookiebear]

The majority of Thais would have just said "mai phen rai"

I imagine however the poor serving girl will have the 300bt deducted from her wages. That's the Thai way.

That's right Nick, most Thais that have a new-ish car would not have asked for the 300 baht for the fuel filter because they would lose face every time they go into that Garage to fill up and be looked at as Cheap Charlie's  . Looks like that isn't a problem for you though Admin  .Hope you feel OK about the poor assistant that is now 1-2 days wages out of pocket.Are you really that hard up for 300 baht or is it just the principle of the unfortunate mis-understanding that urged you to insist on being  compensated

If Almog had got off his ass in the 1st place the situation wouldn't have arisen

[maraudingscot]

Looks like that isn't a problem for you though Admin  .Hope you feel OK about the poor assistant that is now 1-2 days wages out of pocket.Are you really that hard up for 300 baht or is it just the principle of the unfortunate mis-understanding that urged you to insist on being  compensated

A wee bit harsh there Boloa! I for one would have gone back to garage to make the point, yes feel sorry for girl if garage owner takes money off her. But who is the cheap charlie here! (I have no problem being called cheap charlie, as it is usually by people who are trying to get a freebie from you!) I think not Admin, more so the garage owner as I am sure he will have more money than Admin, and yet he is mean enough to take from his slave! will he say mai pen rai to her.      mmmmmmmm

[boloa]

A wee bit harsh there Boloa! I

Yes maybe a tad 

[den Buut]

Looks like that isn't a problem for you though Admin  .Hope you feel OK about the poor assistant that is now 1-2 days wages out of pocket.Are you really that hard up for 300 baht or is it just the principle of the unfortunate mis-understanding that urged you to insist on being  compensated

A wee bit harsh there Boloa! I for one would have gone back to garage to make the point, yes feel sorry for girl if garage owner takes money off her. But who is the cheap charlie here! (I have no problem being called cheap charlie, as it is usually by people who are trying to get a freebie from you!) I think not Admin, more so the garage owner as I am sure he will have more money than Admin, and yet he is mean enough to take from his slave! will he say mai pen rai to her.      mmmmmmmm

I think Baloa is right, you confuse a girl working at a gasstation with a girl in Pattaya that call you that for not buying her a drink, she will work 2 days for free to pay the money back, imagine you have to pay back 2 day's work for making a mistake.

[boloa]

Looks like that isn't a problem for you though Admin  .Hope you feel OK about the poor assistant that is now 1-2 days wages out of pocket.Are you really that hard up for 300 baht or is it just the principle of the unfortunate mis-understanding that urged you to insist on being  compensated

A wee bit harsh there Boloa! I for one would have gone back to garage to make the point, yes feel sorry for girl if garage owner takes money off her. But who is the cheap charlie here! (I have no problem being called cheap charlie, as it is usually by people who are trying to get a freebie from you!) I think not Admin, more so the garage owner as I am sure he will have more money than Admin, and yet he is mean enough to take from his slave! will he say mai pen rai to her.      mmmmmmmm

I think Baloa is right, you confuse a girl working at a gasstation with a girl in Pattaya that call you that for not buying her a drink, she will work 2 days for free to pay the money back, imagine you have to pay back 2 day's work for making a mistake.

I know what my wife would say........and I know she wouldn't  spend 20 minutes trying to get back 300 baht that she knew would be stopped from the attendants wages . I don't have big money and I'm not an easy touch but sometimes shit happens and as Nick said " remember were not in the west ". Hindsight is a wonderful thing but I would recommend everyone gets out of their car to check what's being put in.....TIT :-)

[Admin]

So now its clear.. you are saying that we are all vulnerable to any kind of money lose just because TIT (this is Thailand), sorry but I have to DISAGREE with you on this kind of behaviour and acceptance, actually acting this way is only damaging all farang position in business negotiation and making normal life in Thai society.
If all Thai would think like this we all will be in trouble.
*Luckily they DONT.
No matter how big/small the lose is but I believe people should take responsibility on their actions and mistakes, if that will be avoided every now and than...... The standard you accept is the one you will get!

[den Buut]

Looks like that isn't a problem for you though Admin  .Hope you feel OK about the poor assistant that is now 1-2 days wages out of pocket.Are you really that hard up for 300 baht or is it just the principle of the unfortunate mis-understanding that urged you to insist on being  compensated

A wee bit harsh there Boloa! I for one would have gone back to garage to make the point, yes feel sorry for girl if garage owner takes money off her. But who is the cheap charlie here! (I have no problem being called cheap charlie, as it is usually by people who are trying to get a freebie from you!) I think not Admin, more so the garage owner as I am sure he will have more money than Admin, and yet he is mean enough to take from his slave! will he say mai pen rai to her.      mmmmmmmm

I think Baloa is right, you confuse a girl working at a gasstation with a girl in Pattaya that call you that for not buying her a drink, she will work 2 days for free to pay the money back, imagine you have to pay back 2 day's work for making a mistake.

I know what my wife would say........and I know she wouldn't  spend 20 minutes trying to get back 300 baht that she knew would be stopped from the attendants wages . I don't have big money and I'm not an easy touch but sometimes shit happens and as Nick said " remember were not in the west ". Hindsight is a wonderful thing but I would recommend everyone gets out of their car to check what's being put in.....TIT :-)

I still agee to Boloa, has nothing to do with loss of face, but a little thinking makes people more friendly and understanding.

[boloa]

So now its clear.. you are saying that we are all vulnerable to any kind of money lose just because TIT (this is Thailand), sorry but I have to DISAGREE with you on this kind of behaviour and acceptance, actually acting this way is only damaging all farang position in business negotiation and making normal life in Thai society.
If all Thai would think like this we all will be in trouble.
*Luckily they DONT.
No matter how big/small the lose is but I believe people should take responsibility on their actions and mistakes, if that will be avoided every now and than...... The standard you accept is the one you will get!

So you want every thing to be the same as the west and then you'll be happy .
In the west most Business's have third party insurance to cover employees mishaps but in Thailand they don't.
If I came to your office and slipped on some water on the floor your cleaner has left are you covered for my hospital bill as you would be in the west or will I be claiming off your cleaner as its her job to make sure the the floor is dry or a sign is up   

[Prakhonchai Nick]

If I came to your office and slipped on some water on the floor your cleaner has left are you covered for my hospital bill as you would be in the west or will I be claiming off your cleaner as its her job to make sure the the floor is dry or a sign is up   

I believe that any business, wherever located, should accept responsibility for any mishaps that occur. Liability insurance is freely available, along with all other protections, and unless a businessman has enough money to pay out for all eventualities, he should buy suitable insurance cover. It is unfortunate that the Thai way is to pass the buck to the person causing the problem, but that surely is not our concern. In Almog's case it most likely was a genuine mistake on the part of the pump attendant, but that is insufficient reason why he should not be paid in full for all his inconvenience, costs etc. If staff are penalised, for mistakes caused through lack of training, THEY should retaliate en masse against their employer, and down tools. No staff, no petrol sales would soon make the owner realise his responsibility. But sadly this is Thailand, and employees won't say "BOO to a Goose"

[Dave the Dude]

I'm with Nick and Almog on this one. There is alot to learn here with regard to customer service and that is what I was trying to suggest in my deleted post!