I have to second all the praise that is being heaped on Pichai and his co-workers. I did realise that what we are all so happy about is considered normal behaviour where I come from. Fair enough, I drive past Home Mart, Homepro, IQ store, very soon Global house and very nearly Thaiwatsadu every day apart from the school holidays.
I think I will be driving the extra few Kilometres next time I want to buy something to Rueansangthai in the future. Definitely the way to do things!
The 'mai mii' mentality is replaced by 'no have but we can order'. Amazing how simple stuff like that, as well as a warranty that means something and the ability to repair stuff, makes us feel very lucky.